Billing
Refund Policy
All Vinifera paid subscriptions are billed and processed by Google Play Billing. Refunds are issued by Google, not by Vinifera. This page explains how to request a refund and what we can — and cannot — do on our end.
1. How to Request a Refund
To request a refund for a Vinifera subscription, use Google Play's order history:
- Open the Google Play Store on your device or visit play.google.com/store/account/orders.
- Find the Vinifera subscription order you want refunded.
- Tap or click "Request a refund," follow the prompts, and submit the request.
- Google reviews each request individually and notifies you of the outcome.
For full instructions and Google's eligibility criteria, see Google's official help article: Refunds for Google Play purchases.
2. Eligibility
Google's refund eligibility rules apply to Vinifera subscriptions. As a general guideline:
- Refunds requested within 48 hours of the original purchase are commonly granted automatically.
- Refunds requested later — including for renewals — are reviewed individually by Google.
- Free trials do not result in a charge; if a charge appears immediately after a trial you did not intend to convert, request a refund through Google.
Vinifera's own policy is not more restrictive than Google's — we will not override or block a Google-issued refund. However, we cannot grant a refund that Google declines.
3. What Vinifera Can and Cannot Do
What we can do
- Confirm whether your account currently has an active subscription, including the renewal date.
- When Google issues a refund and notifies us, we adjust your account's entitlements accordingly within minutes.
- If you cancelled but were charged anyway because of a billing edge case, point you to the right Google support flow.
What we cannot do
- Issue refunds directly. Google holds the payment relationship.
- Reverse a Google decision on a refund request.
- Provide receipts on Vinifera's letterhead — Google's order history is your billing record. You can find it at play.google.com/store/account/orders.
4. Cancelling Your Subscription
You can cancel your Vinifera subscription at any time through Google Play without contacting us:
- Open the Google Play Store on your device.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select Vinifera Vineyard Management.
- Tap Cancel subscription and follow the prompts.
Cancellation takes effect at the end of your current billing period — you continue to have access to paid features until that date. After it expires, your account automatically reverts to the Free tier. No data is deleted; older records become hidden but are preserved and restored if you re-subscribe.
5. Trial Period
New accounts may receive a 30-day trial of Business-tier features. The trial does not require a payment method and does not auto-charge — it expires to the Free tier unless you start a paid subscription explicitly through Google Play. Because the trial does not result in a charge, no refund is required.
6. Disputed Charges
If you believe a charge to your Google account was not authorized, contact your payment provider (the bank or card issuer behind your Google account) and Google Play directly. We do not have visibility into Google-side billing disputes and cannot intervene in them.
7. Changes to This Policy
We may update this policy. Material changes will be communicated in-app or by email to the address on file before they take effect. The "Last updated" date at the top of the page reflects the most recent version.
8. Contact
For questions regarding the refund itself, please go through Google Play.